WELCOME
The staff of the Frank Tejeda VA Outpatient Clinic (FTOPC) welcome you. This facility provides high quality medical care as well as access to Veterans’ services.
PRIMARY CARE
You will be assigned a provider for your medical care. Physicians, nurse practitioners, and physician assistants work closely with a team of other clinic staff to insure you receive the best care available. Specialists are available by referral.
ADDITIONAL SERVICES
Nutrition CounselingPharmacy ServicesGender Specific Health ServicesSocial Work ServicesPatient Education ProgramsMental Health Outpatient ServicesCompensation and Pension ProgramYour primary care provider, nurse, or the health benefits advisor can answer any questions about these programs.
SPECIAL PROGRAMS
Gulf War RegistryAgent Orange ProgramEx-Prisoner of War ProgramIonizing Radiation ProgramOperation Iraq Freedom (OIF), Operation Enduring Freedom (OEF), Operation New Dawn (OND)AFTER HOURS CARE
If you need urgent medical care whenever the clinic is closed, please report to the Audie L. Murphy Memorial Veterans Hospital’s Urgent Care Center where you can be seen by a physician 24- hours-a-day.
EMERGENCY CARE
This is not an emergency facility. If you have a medical emergency, call 911 or your local medical emergency system.
APPOINTMENTS
Clinic visits are by scheduled appointment. We recommend that you check-in 15-30 minutes before your appointment time. If you are late for your scheduled appointment, you may be asked to reschedule.
Please call the clinic at (210) 699-2100 or 1-866-835-3321 if you need to cancel or change appointments. If possible, please reschedule at that time. Scheduling hours are 8 a.m. - 4 p.m., Monday - Friday.
If you become ill between appointments, we want to help. Please call the clinic (210) 699-2100 between 8 a.m. and 3 p.m., Monday - Friday, to speak to your team nurse.
Calling ahead will decrease waiting times and we may be able to take care of the problem over the telephone.
If for any reason you are unable to contact the clinic nurse, please feel free to use the South Texas Veterans Health Care System’s TeleCare number (210) 949-3994.
Telephone calls concerning medications and health related matters are welcomed. You will be asked to leave a message that will taken by trained personnel. Leave the name of the person calling, the name of the patient, the last four numbers of the patient's social security number, symptoms and duration of illness and telephone call back number. We will return your call by close of business that day.
This information will be given to your nurse and/or primary care provider who will then call you back. Telephone calls will be returned by close of business. If your problem or concern cannot be handled over the telephone, you will be :
Told to call 911 if it is an emergency.Told to report to the Audie L. Murphy Memorial Veterans Hospital’s Emergency Room.Told to come to the clinic on that day.Given an appointment in the next few days.
TELECARE
After hours, weekends, and holidays TeleCare provides telephone medical advice to Veterans. Our service has bilingual capability and provides prompt, reliable, and courteous answers to patients’ questions.Veterans and their family members can contact the VA’s toll free number at 1-888-686-6350 to discuss medical concerns, access to care, medications or any health problem.
MEDICATIONS
All refills are obtained through the mail. You are responsible for requesting your refills at least 10-14 days before your last dose is taken. Refill requests are made by using our 24 hour TeleMed refill service. A touch tone telephone is required. The TeleMed local telephone number is (210) 617-5290. The toll free long distance number is 1-800-209-7377.
The pharmacy hours are Monday - Friday 8 a.m.- noon and 1 p.m.–4:30 p.m. The Pharmacy number is (210) 699-2289.
After hours emergency prescriptions can be filled 24-hours-a-day at the Audie L. Murphy Memorial Veterans Hospital.
VETERANS BENEFITS ADMINISTRATION
Veterans Service Center: 1-800-827-1000VA Loan Guaranty (Home Loans): 1-800-827-1000Veterans Benefits Counselors: 1-800-827-1000Vocational Rehabilitation & Counseling: (210) 699-5000Texas Veterans Commission: (210) 699-5000Disabled American Veterans: (210) 699-5000
For more detailed information, contact the health benefits advisor at 699-2133.
Veterans…Our Healthcare Priority & Our National Pride
South Texas Veterans Health Care System toll free 1-877-469-5300
